Frequently Asked Questions
Special Care Instructions
To keep your hat in excellent condition, follow these tips:
• Do Not Remove the NFC Sticker: This ensures you continue receiving the latest updates.
• Avoid Excessive Water Exposure: To maintain the hat's shape, avoid getting it extremely wet.
• Spot Clean: Use a damp cloth to clean specific areas as needed.
• Debris Removal: Use a lint roller or a dedicated hat brush to remove dust or debris.
• Proper Storage: Protect your hat by storing it inside the provided bag. Use the bag's drawstring to suspend the hat on a hat holder or a flat peg for added convenience.
Shipping
Can I change my shipping address after placing an order?
We are unable to modify the address after an order is placed. Please review your address carefully before placing your order. To minimize errors, avoid using auto-fill or auto-complete features at checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100 before tax.
When will my order ship?
Orders typically ship within 5-7 business days. During holiday sales or high-volume periods, processing time may extend to 7-10 business days before shipping.
What shipping service will be used for my order?
We ship orders via USPS.
Can you ship outside of the United States?
Currently, we only ship within the United States, Hawaii, and Alaska. International shipping is not available at this time.
Can you ship to P.O. Boxes?
Yes, we cannot deliver P.O. Boxes via USPS.
Why does my tracking number show no shipping information?
Tracking information may take a few business days to update. If your order has just shipped, check back the next business day for updates.
Where can I find my tracking information?
You will receive an email notification when your order ships. This email will include your tracking number and shipping carrier details.
What should I do if my order was delivered to the wrong address?
Contact us immediately at [your email address]. We will work to resolve the situation as quickly as possible.
Do you accept returns?
All sales are final.
What should I do if there’s an issue with my order?
We apologize for any inconvenience. If you received the wrong item or there is a problem with your order, please email us at support@deeperthanthebrand.com right away. We will resolve the issue as quickly as possible.
Have more questions?
Feel free to contact us at support@deeperthanthebrand.com . We’re happy to help!